PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING LUCKYZOO
We, at LuckyZoo (“LuckyZoo,” “we,” “our,” or “us”), operate an online platform that provides
skill-based games such as Ludo, Rummy, and Poker. These games can be played both casually
and for real money (the “LuckyZoo”). These Terms & Conditions (“Terms”) govern the use of
our services and must be read in conjunction with our Privacy Policy (Privacy Policy’s URL).
By accessing, downloading, or using our Platform, you agree to abide by these Terms. If you
do not agree with any part of these Terms, please refrain from using our services.
Minimum Age Requirement: Users must be at least 18 years old to use the Platform. By registering on the Platform, you confirm that you meet this age requirement. If we discover that an underage individual has created an account, we will immediately terminate the account and forfeit any winnings.
Jurisdictional Restrictions: Users must comply with local laws governing real-money gaming. Residents of states where playing skill-based real-money games are restricted (such as Assam, Nagaland, Sikkim, Meghalaya, Andhra Pradesh, Telangana, and Gujarat for Poker) are prohibited from participating in paid contests. We rely on users to provide accurate location information, and misrepresentation may result in penalties, including account suspension.
Compliance with Laws:It is the user's responsibility to ensure that their participation on the Platform is legally permitted in their jurisdiction. The Company is not liable for any legal consequences users may face for violating local laws.
User Account Registration: To access our services, users must register on the Platform by providing a valid mobile number and other personal details. Registration may require users to complete Know Your Customer (KYC) verification, including submission of identity proof such as PAN card, Aadhaar, or bank details for withdrawal processing.
Account Integrity & Security: Users are responsible for maintaining the confidentiality of their login credentials. Any activity performed under a user’s account will be considered their responsibility. If you suspect unauthorized access to your account, it is your duty to inform us immediately.
Multiple Accounts:Each user is permitted only one account on the Platform. Creating multiple accounts to manipulate winnings or exploit promotions will lead to immediate account suspension, forfeiture of funds, and potential legal action.
Account Verification & Fraud Prevention:The Company reserves the right to conduct verification checks to confirm user identity. If fraudulent activity, misrepresentation, or falsification of information is detected, the Company may block, suspend, or permanently disable the account.
Skill-Based Nature of Games: All games hosted on the Platform are skill-based, meaning success in these games relies on strategy, knowledge, experience, and decision-making abilities rather than pure chance. Games of skill are legal in most jurisdictions but may be restricted in some locations.
Fair Play & Code of Conduct: Users must engage in fair play while participating in any contest. The use of bots, hacks, collusion, software assistance, or any manipulative tactics to gain an unfair advantage is strictly prohibited and may result in permanent suspension. We employ advanced fraud detection mechanisms to monitor player behavior and ensure integrity.
Participation in Contests: Before entering a paid contest, users must confirm their state of residence. Misrepresentation of location may lead to disqualification, loss of winnings, and legal consequences.
Game-Specific Rules: Each game available on the Platform may have specific rules regarding participation, gameplay, scoring, and prize distribution. Users must review and adhere to these rules before participating.
Deposits & Withdrawals: Users can deposit money into their gaming accounts using authorized payment methods such as UPI, credit/debit cards, and online wallets. Withdrawals can only be made to verified bank accounts after successful completion of KYC verification.
Processing Times & Limits: Withdrawals may take up to 7 business days to process, depending on banking and regulatory constraints. Withdrawal limits may apply based on transaction history, account activity, and regulatory requirements.
Tax Deduction at Source (TDS): As per Indian tax regulations, winnings above a specified threshold are subject to TDS deductions. The Company will deduct taxes at the applicable rates before processing withdrawals and provide necessary tax documentation.
Refund Policy: Refunds are generally not permitted unless a transaction failure occurs due to technical errors. In such cases, refunds will be processed after verification, and the Company’s decision will be final.
Self-Exclusion: Users who feel they are spending excessive time or money on gaming can opt for self-exclusion. This feature allows users to temporarily or permanently suspend their account.
Deposit & Gaming Limits: Users are encouraged to set personal spending and gaming limits to maintain responsible gaming habits. The Company may notify users who show signs of excessive gaming behavior.
Underage Gaming: The Company strictly prohibits underage gaming. If we identify an account being operated by a minor, it will be immediately terminated, and any winnings will be forfeited.
Ownership & Rights: All content, logos, trademarks, designs, and software available on the Platform belong to the Company or its licensors. Unauthorized copying, reproduction, or distribution of any content is strictly prohibited.
License to Use: Users are granted a limited, non-transferable, and revocable license to use the Platform solely for personal, non-commercial purposes. Any misuse will lead to legal action.
No Warranty: The Platform is provided on an “AS IS” basis without any guarantees of uninterrupted or error-free access. The Company is not liable for any system failures, bugs, or technical glitches.
User Responsibility: The Company is not responsible for any financial losses due to user decisions, third-party transactions, or external system failures. Users must exercise caution while engaging in real-money gaming.
Account Suspension: The Company reserves the right to suspend or terminate accounts found violating these Terms. Users engaged in fraud, cheating, or misconduct may have their accounts permanently banned.
Legal Compliance: If required by law enforcement or regulatory bodies, the Company may restrict access to the Platform for certain users.
Arbitration Process: Any disputes arising from these Terms will be resolved through binding arbitration under the laws of the country.
Jurisdiction: Courts in [City/State] will have exclusive jurisdiction over legal proceedings related to these Terms.
For any queries regarding these Terms, users can contact us:
Email: support@LuckyZoo.com
Customer Support:
Office Address: