At LuckyZoo, we are committed to promoting responsible gaming and ensuring that our users have a safe and enjoyable experience. While skill-based games such as Ludo, Rummy, and Poker require strategy and expertise, they may also involve financial risks. We strongly encourage responsible gaming practices and urge users to play within their means.

1. Our Commitment to Responsible Gaming

   We are dedicated to:

   1. Promoting responsible gaming behaviors.

   2. Preventing excessive gaming and financial overindulgence.

   3. Providing tools for self-exclusion and spending limits.

   4. Ensuring compliance with age restrictions.

2. Responsible Gaming Guidelines

   To maintain a balanced gaming experience, users are encouraged to:

   • Spend Wisely: Add funds only from disposable income and not from money reserved for essentials (food, rent, bills, education, etc.).

   • Set Limits:Pre-plan time and money spent on games and stick to it.

   • Play with a Clear Mind: Avoid gaming when feeling upset, fatigued, or under emotional distress.

   • Prioritize Responsibilities: Complete personal, work, and social obligations before playing.

   • Maintain Balance: Engage in other hobbies and entertainment to prevent excessive dependence on gaming.

   • Avoid Borrowing Money: Do not use borrowed money or loans for gaming activities.

   • Take Regular Breaks: Pause gaming sessions frequently to maintain a healthy balance.

   • Play Within Your Means: Participate in games that align with your financial capacity and skill level.

3. Age Restriction Policy

   1. Minimum Age Requirement:

      Only users 18 years or older may create an account and participate in games. Any underage player providing false age details may face account suspension, forfeiture of winnings, and legal action.

   2. Verification Measures:

      • New users must confirm their age during account registration.

      • The platform may request identity verification documents to ensure compliance.

      • Marketing and promotional content will not target minors.

4. Company Responsibilities

   1. Users may receive notifications if their accumulated spending exceeds predefined limits.

   2. The platform may issue reminders for users engaging in prolonged sessions, encouraging them to take breaks.

   3. If a user exceeds a set gaming duration, the platform may enforce a mandatory time-out period.

5. Identifying Excessive Gaming Behavior

   If you answer "YES" to any of the following questions, you may be experiencing excessive gaming behavior:

   1. Have you played longer than planned on multiple occasions?

   2. Have you spent all your available funds on gaming?

   3. Have you neglected bills or savings to continue playing?

   4. Have you tried unsuccessfully to stop gaming?

   5. Have you borrowed money to fund your gaming activities?

   6. Have you felt guilty or depressed after losing money in games?

   7. Have you prioritized gaming over financial obligations?

   If you or someone you know struggles with excessive gaming, please seek professional guidance or self-exclusion options