Thank you for choosing LuckyZoo. We value your trust and strive to provide a seamless gaming experience. If you are not fully satisfied with your subscription or purchase, our refund policy ensures a transparent resolution process.

1. Refund Eligibility

   1. Refund requests must be submitted within 15 days from the date of the transaction.

   2. Refunds are applicable only in cases of:

      • Technical issues preventing gameplay or access to purchased services.

      • Duplicate transactions due to system errors.

      • Unauthorized transactions reported within the stipulated timeframe.

   3. Refunds will not be granted for:

      • Voluntary cancellation of a subscription or deposit.

      • Losses incurred in gameplay.

      • Breach of Terms & Conditions resulting in account suspension.

2. Refund Process

   1. Upon receiving your refund request, we will review and verify the transaction details.

   2. You will be notified via email or in-app notification regarding the status of your refund.

   3. If approved, refunds will be processed within 7 working days to your original payment method (credit/debit card, UPI, or wallet).

   4. The time required for the amount to reflect in your account depends on your bank or payment provider’s policies.

3. Technical Glitches & System Errors

   1. In the event of unforeseen technical glitches or malfunctions, LuckyZoo will review complaints and may issue refunds on a case-by-case basis.

   2. The final decision on refunds for such issues rests solely with the company and will be made after a thorough internal assessment.

4. Contact & Support

   For refund requests or queries, please contact our Customer Support at:

   Email: support@LuckyZoo.com

   Helpline: