PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING LUCKYZOO
At LuckyZoo (“LuckyZoo,” “we,” “us,” or “our”), we respect your privacy and are committed to
protecting your personal information. This Privacy Policy (“Policy”) outlines how we
collect, process, use, and disclose information when you access or use our platform,
including our website [www.XYZ.com] and mobile application (collectively, the “Platform”).
By accessing, downloading, or using the platform, you agree to be governed by the terms of
this Policy. If you do not agree with any part of this Policy, please stop using our
Services immediately.
We collect the following types of data:
Mobile Number: Required for user verification via OTP.
State of Access: To comply with legal restrictions on real-money gaming in certain jurisdictions.
Language Preference: To customize the Platform’s language settings.
Know Your Customer (KYC) Data: May include identity and address proof for compliance with legal regulations.
User Profile Data: Name, email, gender, date of birth, city, and profile picture (optional).
Feedback and Support Requests: Information shared through customer support and feedback forms.
Geolocation Data: Used to block access in restricted regions.
Transaction Data: Includes amounts added, withdrawn, payment methods, and purchase history.
Device Information: Includes IP address, hardware model, software details, and network data to prevent fraud.
Usage Data: Records platform interactions, such as features accessed, session durations, and system activity.
Cookies and Tracking Data: Used for authentication, analytics, and improving user experience.
Social media logins (if applicable).
Affiliates and partners providing authentication or fraud prevention services.
| Purpose | How Data is Used |
|---|---|
| Providing Services | Creating user profiles, improving platform features, and ensuring compliance with regulations. |
| Security & Fraud Prevention | Verifying identity, detecting fraudulent activity, and enforcing security measures. |
| Customer Support | Responding to inquiries, resolving issues, and improving user experience. |
| Marketing & Promotions | Sending promotional emails, push notifications, and customized offers. |
| Legal & Compliance | Meeting legal obligations, responding to law enforcement, and preventing misuse. |
We do not sell your personal data. However, we may share your information in the following cases:
We partner with third parties to provide infrastructure, KYC verification, payment processing, analytics, and support services.
We may share data with law enforcement, courts, or regulatory bodies if required by law or to prevent fraud.
In the event of a merger, acquisition, or sale, user data may be transferred as part of the transaction.
| Rights | Description |
|---|---|
| Access | Users can view their data through their account profile. |
| Rectification | Users can update or correct their personal information. |
| Data Deletion | Users can request account deletion via customer support. |
| Withdrawal of Consent | Users can withdraw consent for data processing (may impact service access). |
We retain data as long as required for regulatory compliance, dispute resolution, and fraud prevention.
We implement industry-standard security measures, including encryption, secure servers, and fraud detection systems. However, no platform is 100% secure, and users should exercise caution when sharing information online.
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we identify such cases, the data will be deleted immediately.
We may update this Policy periodically. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the updated Policy.
For any questions or concerns, contact our Data Protection Officer:
Email: privacy@LuckyZoo.com
Support:
Office Address: